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Africa Alive makes decision to close to keep people safe

A decision has been made to close Africa Alive from the end of the day on 31st December in order to keep people safe.

Africa Alive, which is run by the Zoological Society of East Anglia, had re-opened on 27th December after the Government published an amended ‘SI’ (Statutory Instrument) which permits outdoor attractions, including zoos, to remain open in Tier 4 areas.

The indoor areas including animal houses and restaurant areas were closed, numbers were limited and visitors booked timed entry slots to help with social distancing.

But Government Tier 4 guidelines state ‘stay at home’ and ‘act responsibly to control the virus’ leading the charity to come to its own conclusion that with rising daily infection rates and the spread of the new variant the most responsible decision is to close.

Claudia Roberts, Joint Managing Director, Zoological Society of East Anglia, said: “It has been a very difficult decision to make. Despite zoos and other outdoor attractions being allowed to remain open, the Government guidelines for Tier 4 state to ‘stay at home’ and ‘act responsibly to control the virus’.

“The numbers of Covid-19 infections have been rising daily and with the concern about the spread of the new variant I believe it is necessary, even though a national lockdown has not been announced, to close until further notice to help control the pandemic. We will review this over the coming weeks and will update all our supporters as soon as we believe it is safe to reverse our decision.”

“We are of course very disappointed to make this decision and will be offering anyone who has pre-booked tickets the opportunity to come at any point once we reopen up until 30 June 2021.”

Anyone who purchased tickets for tomorrow, 31st December, is asked to make their own judgement and if they prefer to stay at home, then they are welcome to use their tickets on any day from when the zoos reopen until 30th June 2021. No need to rebook, just quote the original booking number at the kiosk.

For anyone who has pre purchased tickets from 1st January 2021, the zoo will be closed until further notice. All tickets can be reused on any day from when re-opened until 30th June 2021. No need to rebook, just quote the original booking number at the kiosk on the day they wish to visit.

Any customer service queries must be emailed as zoo administration staff will be working remotely for their safety. All enquiries should be emailed to guestservices@banhamzoo.co.uk.

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