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Mildenhall West Suffolk

Views sought on GP plans concerning Mildenhall Hub

More than 2,500 patients across Mildenhall will be asked for their views on a proposal to consolidate services provided by the Reynard Surgery from its main practice in Red Lodge.

The practice conducted an engagement exercise last year in relation to the closure of the nearby White House Surgery after the building was deemed to be no longer suitable from which to deliver services.

At the time, the practice stated it would look to provide a satellite service from the Mildenhall Hub – which is due to open later in the year.

Now clinicians feel they are better able to provide services remotely or to offer face to face appointments either at the practice or at the patient’s home to those who require it, while not having a physical base in the Hub.

Dr Hopkinson said: “Over the last year, we have seen how consolidating our services to one site has been beneficial for our patients through greater efficiency and more effective use of our team’s time.

“Like other GP practices, we have had to develop a new approach to patient care in order to protect everyone from the risk of Covid-19 infection. We have also made additional changes in response to patient feedback.

“Patients are now contacting us online via e-consult or calling our new telephone system, which has a new options menu and double the original line capacity.

“Initial consultations take place via telephone or video. Patients who then need face-to-face consultations are seen in person by our clinicians, either at the surgery or in their homes when appropriate.

“We have a dedicated prescription ordering line, a prescription delivery service for dispensing patients and have continued with our immunisation and cervical screening programmes, adhering to strict personal protective equipment (PPE) and Covid-19 guidelines.

“Structural improvements to the Reynard Surgery building include automatic front doors with a non-touch surface, entrance step removal to improve access for wheelchairs, mobility scooters, prams and pushchairs, and a new dispensary hatch in the waiting room.

“Feedback from patients and staff about our new ways of working has been encouraging. Going forward, we plan to implement many of these changes on a permanent basis and build on the positives that have emerged.”

The practice has invited patients to provide feedback on its plans to consolidate services at Red Lodge. To have your say, please email wsccg.surgery.feedback@nhs.net  with any comments you have by 12 July. 

Further information (including Q&As) and a ‘comments & suggestions’ form are available from the Reynard Surgery reception and online via the surgery website at www.reynardsurgery.co.uk

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